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Open tarbol Legal terms before your account

tarbol Legal gives you the practical rules behind account access, identity checks, wallet records and policy requests in one place.

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CONTACT ROUTES

Reach support when Legal questions stall

A clear contact trail helps us handle Legal questions without guessing which account or payment record you mean. Sign in first when you can, keep your registered phone number ready, and use the support route displayed beside your account and cashier area. For requests about access, data or a policy change, include the relevant date and payment reference. We will use those details to direct the request to the right account record.

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Account access

If Legal access is unclear, start from the signed-in account support path and provide your registered phone number. We can then check the account step, phone verification status and the local-law wording shown for your access.

Wallet records

For DANA, OVO, GoPay or QRIS questions, attach the payment reference visible in your account rather than sending unrelated wallet details. This helps us match a status question to the correct Legal and cashier record.

Policy requests

To ask about data, cookies, retention or a change to your account details, use the contact path shown after login. State the request plainly and we will explain which account step or policy record applies.

DATA AND CONTROL

Browse tarbol Legal handling details

Legal handling is easier to understand when each record has a clear purpose. We connect account details to access control, phone verification, payment status and policy requests, while keeping the account route…

Account details

We use your submitted account details to identify the account involved in a Legal request and to support phone verification. Keep your registered phone number current so an access question can be matched to the correct account record.

Payment evidence

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account can help us investigate a status question. Share only the reference needed for the request, not another person’s wallet or bank details.

Cookies

Cookies may help keep the Legal page, account session and policy preferences working across your mobile browser or desktop browser. If your browser blocks them, some account-related steps may require you to sign in again.

Account security

Phone verification is an account-security step before access. Do not give your sign-in details or verification code to another person. If access changes unexpectedly, use the signed-in support route or the account contact path shown to you.

Record retention

We retain account, payment and contact records for the period needed to operate the relevant policy process, address disputes and meet applicable requirements. A retention question should include your account reference so we can respond precisely.

Change requests

You can ask us to correct account details, explain a policy record or clarify how a payment reference was used. Send the request through the available contact path, identify the record, and tell us what outcome you are seeking.

Find answers about tarbol Legal

These Legal questions cover the account decisions you are most likely to make before opening access. We explain how local-law wording, phone verification, payment references, cookies, retention and correction requests connect to your account. If your question concerns a specific record, use the support path shown after login and include the relevant reference.

Access depends on local law and the eligibility details that apply to your location. We may ask for phone verification before account access, and the Legal wording for Indonesia applies where local law permits. Your bank or wallet provider may also impose separate conditions.

We use the details you submit to identify your account, complete phone verification, connect payment references and respond to Legal requests. If you ask for a correction, include the affected detail and your account reference so we can locate the relevant record.

Yes. A DANA or QRIS reference can be part of the account and payment record used to check a status question. OVO, GoPay, bank transfer and virtual account references may be handled in the same way when they relate to your account.

You can request a correction through the contact path shown after login. Tell us which account detail is wrong, provide the registered phone number or account reference, and explain the requested change. We may need to verify account control before editing the record.

Cookies can keep your policy view and account session working between pages on a mobile or desktop browser. If you block them, we may ask you to sign in again or repeat an account step before showing account-specific Legal details.

We retain relevant account, payment and contact records for the period needed to operate the policy process, handle disputes and meet applicable requirements. Ask through the account contact path with a specific reference if you need clarification about a record.

Use the support route displayed in your signed-in account, especially when the question concerns access, phone verification or a DANA, OVO, GoPay or QRIS reference. Include the date and record reference so we can direct your request accurately.

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