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Open tarbol Privacy Policy Before Account Access

tarbol Privacy Policy explains how we collect, use and protect the data connected with your account, device and wallet activity.

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CONTACT PATHS

Switch To Support For Privacy Requests

A clear contact route helps when you want to understand a data record or change an account detail. Use the support path connected to your account and include the email or phone detail used for access, plus the specific Privacy Policy request. We may ask for an account step to confirm that the request comes from you. For wallet questions, include the DANA, OVO, GoPay or QRIS reference without sending a password or full security code.

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Account request

Ask us to access, correct or remove personal data through the account support path. Include your registered phone detail so we can locate the right record and complete an ownership check before making a change.

Wallet record

For a payment-data question, identify whether the reference came from DANA, OVO, GoPay, QRIS, bank transfer or virtual account. We use that context to trace the record without asking you to share your wallet password.

Login concern

If a device or login event looks unfamiliar, contact support from the account path and describe when it appeared. We can check access records, guide a password change and explain which security data was retained.

DATA HANDLING

Browse How tarbol Handles Your Data

Privacy work is practical: we limit data use to account access, payment matching, security, support and legal duties.

Account details

We use the details you enter for account access, phone verification, support replies and account changes. A clear account path helps us separate your request from another account, especially when several devices use the same household network.

Device activity

We may record device type, browser signals, login time and related access events to identify unusual account activity. This helps us investigate a login concern without treating your phone or desktop as a permanent identity.

Cookies

Cookies and similar storage can remember session settings, security choices and page preferences. You can manage browser controls, although disabling some storage may require you to repeat login or phone verification before account access.

Payment matching

Payment references help us connect a DANA, OVO, GoPay, QRIS, bank transfer or virtual account event with your account. We use the reference for status checks and do not need your wallet password to investigate a receipt.

Retention

We keep account, security and payment records for the period needed for the stated operational or legal purpose. When that purpose ends, we delete or anonymise the data where practical, subject to unresolved requests or legal duties.

Your request

You can ask what data we hold, request a correction, raise a deletion request or question a cookie setting. Contact us through support with your registered account detail; we may verify ownership before releasing or changing data.

Browse Privacy Policy Questions Before Joining

These answers address the Privacy Policy points most often checked before an account is opened. We keep the wording tied to actual account actions, device access and Indonesian payment references so you can decide what to provide and how to contact us. Where local law sets an access condition, that rule applies to your request.

The tarbol Privacy Policy covers account details, phone verification, login and device events, cookies, support contacts and payment references. It explains how we use those records for access, security, payment matching, retention and lawful requests connected with your account.

Phone verification helps us confirm account ownership before access or a data change. It can also reduce confusion when you contact support about a DANA, OVO, GoPay or QRIS status. We do not ask you to send a password or wallet security code.

Yes. The Privacy Policy explains how we handle payment references from DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. These references help us match a payment event with your account and check status without replacing your wallet provider's own privacy terms.

You can contact support to request a copy, correction or deletion review of data linked to your account. State the request clearly and include your registered phone or email detail. We may complete an ownership check before sending data or applying a change.

We may use cookies or similar storage for session continuity, security settings and page preferences. Browser controls can limit them, but you may need to repeat login or phone verification. The same Privacy Policy applies when you move from a phone to a desktop.

We retain account, payment and security records only while an operational, security or legal reason remains. After that purpose ends, we delete or anonymise them where practical. A specific retention question can be sent through support with your account detail.

Use the account support path and describe whether you want access, correction, deletion, cookie help or an explanation of a payment record. Mention the relevant reference type, such as QRIS or bank transfer, but never include your password or full security code.

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